Shipping & Returns

We ship worldwide.

Please note business or working days means Monday to Friday not including weekends (Saturday and Sunday) and bank, public or national holidays.

Shipping begins after payment for goods have been completed successfully. This usually happens instantaneously online or via merchant services, however customers using the SOFORT payment method must wait 3 working days for money to clear before we ship out the goods. 

If the item you have purchased is in stock, UK standard delivery normally takes between 3-5 working/business days. If the item is not in stock we will email you and inform you when it will be back in stock and when we can ship.

Express or next day deliveries may take between 1-2 working/business days and are available to UK and US customers only, including Wales and Scottish mainland, not including the Channel Islands, Scottish Highlands, Scottish Island, Northern Ireland and any International delivery.

Orders made before 12pm Monday-Thursday on the same day will be delivered next day if express or next-day shipping was selected.

If an express delivery order was made before 12pm on a Friday, the customer will receive it on the next working day and not a weekend unless a special Saturday delivery was requested directly with the courier, namely DPD, in which the customer pays directly to the courier to change the delivery time.    

International deliveries take approximately 3-14 working/business days and for special more remote destinations up to 21 days. This does not include Customs issues or hold ups. 

All sale/holiday items may be subject to delivery delays. Delivery is made by third parties such as DPD and/or Hermes and MASKATEER will not be held responsible for any shipping delays nor any losses incurred by the customer but may help in resolving delivery issues.


Delivery Charges

Standard UK delivery - £3.99

Next day UK delivery - £5.99

International and special delivery prices may vary from £9.99 to £29.99 depending on location we deliver to. Additional Customs Fees may also apply.

European Union: £9.99 to £16.99

Channel Islands, Scottish Highlands, Scottish Islands: £3.99 to £9.99

Rest of the World unless specified: £16.99 to £29.99


Returns Policy

MASKATEER® offers a size exchange within 14 days of receiving the product. Product should have not been negelcted and maintained well, be clean with the tag still intact, unworn and with no stains and marks, otherwise you will not be able to exchange the item, if it is in non-new or unresalable condition.

For returns you will need to purchase a return label from our website under the "RETURNS" section or send back the item to us with a pre-paid envelope as we would not cover for re-postage costs.

Upon receipt of the returned product we will examine the case and product and notify you via email within 48 hours whether or not an exchange is valid and your product is in good conditions.

MASKATEER® do not offer product refunds or cancellations. If the item you purchased is defected upon receipt we will replace it with a new garment providing you send it back to us within 7 days of receiving the item(s) and it is unworn.

MASKATEER® offers a 30-day warranty for any faults, where the product has been maintained in a good manner and used with care and in moderation. 

MASKATEER® does not offer any refunds for allergies or medical conditions received from its products as the customer is strictly told to consult with their Doctor before purchasing any of our products.

Send all returns to our UK Fulfilment Centre:

Address: Artington Manor Farm, Old Portsmouth Road, Artington
Town/City: Guildford
Countty/Province: Surrey
Postcode: GU3 1LP
Contact: Liam Jenkins
Telephone: +44 20 7096 1737 
Customer Support: